New Manager Resources

REDIRECTING vs. REINFORCING FEEDBACK These are the two types of feedback you will give to your direct reports. Think of it this way, your direct report is on a path. If they stray from the path you want them to be on, you’ll just redirect them back onto the path. As they keep making the […]

It’s totally natural to get annoyed, or frustrated, or irritated at something someone on your team does. However, these emotions aren’t great motivators for the people on your team. Before giving any feedback, be sure to check your intent. Are you giving them this feedback because you feel personally offended and you want them to

My favorite place to go to find new questions to get the most out of one-on-ones is this blog post by Jason Evanish: If you’re interested in learning more about what Jason does, check out his company, Lighthouse, designed to help new managers. You can get a pair of these questions, as well as a

You will find yourself in situations where you want something more out of one of your direct reports, and you aren’t getting it. You’ll need to decide if you’re going to coach them to get there, or train them to get there. WHEN TO TRAIN Training is used when someone is brand new to a

I know I’m not the only one who wonders… Is it nature or nurture that makes a person successful? We’re going to answer that age old question today. …for the workplace at least. What does it take to succeed? There may be people who report to you, that despite your best efforts, time, patience, and

By now you know that in order to empower your team, and free up your precious time, you need to delegate tasks to your team. But maybe you’ve been burned in the past when you’ve delegated, or maybe you’re not sure how to do it right. You’re in the right place. Here is… The Delegation Ladder This delegation

Raise your hand if you dread giving critical (or “Redirecting”) feedback. Maybe you’re like me and you hate conflict of any kind. Or maybe you don’t mind conflict, but you feel like every time you give feedback, it demotivates your employees… Ladies and gentlemen, I give you… The magic formula for telling someone what they did wrong —

Did you know that Gallup estimates 70% of employees are disengaged in the workplace? They also estimate that 50% are looking for a new job. Sheesh! That’s a lot! Do you suspect that someone on your team is part of this 70% of disengaged employees? Or maybe you suspect you are part of that group? Today we’ll

I want to explain an idea called “Psychological Safety.” Google did an internal study to find out the attributes of their best performing teams, and the number one attribute was Psychological Safety. What is Psychological Safety? Team members feel safe to take risks and be vulnerable in front of each other. The result of having psychological